Course Description:
English for hotel and spa service staff, in the context of; responding to inquiries, offering services, receiving reservations, providing customer services, and handling complaints
Course Learning Outcomes:
CLO 1. Communicate effectively in English to respond to guests' inquiries about hotel and spa facilities, services, and policies.
CLO 2. Conduct reservation and check-in/check-out procedures in English accurately and professionally.
CLO 3. Deliver high-quality customer service by using appropriate verbal communication and professional etiquette in various hotel and spa service situations.
CLO 4. Handle guest complaints and service-related problems in English by applying effective communication, problem-solving, and conflict-resolution strategies.
- Teacher: WORALAK BANCHA